Information Technology Services
Information Technology Services is located in Barret Library. Our mission is to establish and maintain the technological infrastructure, services, and products required for the students and employees of Rhodes College to make the institution the best residential, liberal arts college it can be. The vision of ITS is to provide a standard of support that enables the students and employees of the College to explore technological solutions to old and new problems in liberal arts education with eagerness and confidence.
Primary Computer Services
Help Desk. The ITS Help Desk is the central place from which technical problems are solved. The technician that receives your call will attempt to resolve the issue over the phone. If, however, the technician is unable to solve the problem in a few minutes, then he or she will assign your call to a staff member who will respond in a timely manner depending on the priority of the request. That technician will contact you to let you know when he or she will most likely make a visit. Call 843-3890 or email helpdesk@rhodes.edu.
Additional Computer Services
Back-up. ITS provides weekly back-up service for all Rhodes computers in employee offices (for the definition of "Rhodes computer" please refer to "Policies Governing Appropriate Computer Usage.") A schedule of the back-up is available from the Help Desk.
Email. All college email is maintained on the Rhodes Exchange server. All student, staff and faculty email addresses are included in a campus email directory referred to as the Global address book. Additionally Exchange includes a calendar, a task recording system, and a web client. The web client includes not only access to email but also to your calendar and address book. From your desktop computer, access to your Exchange mail is through Microsoft Outlook. Email messages have a one-year life cycle. Messages greater than one year old are purged from the Exchange server daily. Your official Rhodes email address cannot be forwarded to another email address.
Electronic mail is available to facilitate the professional and business work of persons employed at the College. It provides a way to communicate on a one-to-one basis and to designated groups. The following guidelines are intended to establish reasonable usage of electronic mail for distribution to groups.
- Please do not post personal messages or requests using FACSTAFF, FACULTY, or STAFF.
- Announcements of College events should be limited to one per event; however, one brief reminder is permitted.
- Please address your electronic mail to the appropriate group. Use FACSTAFF for all faculty and staff, FACULTY for faculty only, and STAFF for staff only.
- Create distribution lists to send messages to specific groups rather than blanket the entire faculty and staff with a message that is of interest to only a few people.
Sharing files and documents. ITS maintains servers solely sharing documents and files. These fileservers are on the network to enable students and faculty to share information. See the ITS web site for more information on file and document sharing.
Network services. Network connections and services are maintained by ITS. No device should be connected to the network without approval of ITS. Servers on the network are the responsibility of ITS. Unauthorized servers are not permitted. Please refer to "Policies Governing Appropriate Computer Usage" for further information.
In effect April 26, 2004.
Vice President for Information Services.
