Information Technology Services

ShareThis
Translate

Information Technology Services is located in Barret Library. Our mission is to establish and maintain the technological infrastructure, services, and products required for the students and employees of Rhodes College to make the institution the best residential, liberal arts college it can be. The vision of ITS is to provide a standard of support that enables the students and employees of the College to explore technological solutions to old and new problems in liberal arts education with eagerness and confidence.

Primary Computer Services


Help Desk.
The ITS Help Desk is the central place from which technical problems are solved. The technician that receives your call will attempt to resolve the issue over the phone. If, however, the technician is unable to solve the problem in a few minutes, then he or she will assign your call to a staff member who will respond in a timely manner depending on the priority of the request. That technician will contact you to let you know when he or she will most likely make a visit. Call 843-3890 or email helpdesk@rhodes.edu.

Additional Computer Services


Back-up.
ITS provides weekly network back-up service for the primary computer supplied by ITS to employees. Other computers (e.g. computers in laboratories and computers of student workers) are not backed-up by ITS.

Email. All college email is hosted by Microsoft in Office 365. All student, staff and faculty email addresses are included in a campus email directory referred to as the Global address book. Additionally Office 365 includes a calendar, a task recording system, and a web client. The web client includes not only access to email but also to your calendar and address book. From your desktop computer, access to your Exchange mail is through Microsoft Outlook. Each user is provided with 25GB of storage in Office 365. There is no default email expiration date. Microsoft imposes certain limits on email. The table below explains the email limits in Office 365.

Email is available to facilitate the professional and business work of persons employed at the College. It provides a way to communicate on a one-to-one basis and to designated groups. The following guidelines are intended to establish reasonable usage of electronic mail for distribution to groups.

Recipient limit. The maximum number of message recipients allowed in the To:, Cc:, and Bcc: fields. Regular distribution groups, also called “public groups,” (e.g. @facstaff, @staff and @faculty) are counted as a single recipient. 

500 recipients

Message rate limit.The maximum number of email messages that can be sent from a single email client per minute. The client is identified by the user account. 

30 messages per minute

Recipient rate limit.The maximum number of recipients that can receive email messages sent from a single mailbox in a 24 hour period. After the limit has been reached, messages can’t be sent from the mailbox until the number of recipients that were sent messages in the past 24 hours drops below the limit. The recipient rate limit applies to messages sent to recipients inside and outside Rhodes. Regular distribution groups, also called “public groups,” (e.g. @facstaff, @staff and @faculty) are counted as a single recipient. 

1,500 recipients per day

  • Please do not post personal messages or requests using @facstaff, @faculty or @staff.
  • Announcements of College events should be limited to one per event; however, one brief reminder is permitted.

  • Please address your electronic mail to the appropriate group. Use @facstaff for all faculty and staff, @faculty for faculty only, and @staff for staff only.

  • Create distribution lists to send messages to specific groups rather than blanket the entire faculty and staff with a message that is of interest to only a few people.


Sharing files and documents.
ITS maintains servers solely sharing documents and files. These fileservers are on the network to enable students and faculty to share information. See the ITS web site for more information on file and document sharing.

Network services. Network connections and services are maintained by ITS. No device should be connected to the network without approval of ITS. Servers on the network are the responsibility of ITS. Unauthorized servers are not permitted. Please refer to "Policies Governing Appropriate Computer Usage" for further information.

Revised October 23, 2012.
In effect April 26, 2004.
Vice President for Information Services.